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Frequently Asked Questions

Everything you need to know about shopping with aiSports, team orders, shipping, and product care.

Shopping

Browse our catalog at aisportswears.com/shop, select your product, choose a size, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm. You'll receive an order confirmation email immediately.

We carry sizes from Small to 3XL across most product lines. Each product page includes a detailed size chart. If you're between sizes, we recommend sizing up for a performance fit or down for a compression fit.

Yes. Click the heart icon on any product to add it to your wishlist. Create an account to keep your wishlist saved across sessions and devices.

Team Orders

Use our team order form to submit your requirements — quantities, colors, logo placement, sizes, and delivery timeline. We'll respond with a quote within 48 hours. Team orders support full customization: your crest, your colors, your identity.

Minimum quantities vary by product. Jerseys and tracksuits typically start at 15 units per design. Contact us for exact minimums for your specific order.

Absolutely. We handle crest placement, name printing, number printing, and color matching. Provide your logo in high-resolution format (SVG, PNG, or AI) and we'll handle the rest.

Shipping & Delivery

We deliver across Africa and worldwide. Domestic orders within Nigeria typically arrive within 3-5 business days. International shipping timelines vary by destination — estimated delivery is shown at checkout.

Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on select promotions — check the homepage for current offers.

Yes. Once your order ships, you'll receive a tracking number via email. Use it on our website or the carrier's site to track your shipment in real time.

Returns & Exchanges

We accept returns within 10 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Contact our support team to initiate a return.

Yes. Contact us at enquiry@aisportswears.com with your order number and the size you need. We'll arrange the exchange as quickly as possible.

Contact us immediately with your order number and photos of the damage. We'll arrange a replacement or full refund — no questions asked.

Product Care

Machine wash cold (30 degrees C), inside out, with similar colors. Avoid bleach and fabric softener — they break down moisture-wicking and anti-odor treatments. Hang dry or tumble on low heat.

All aiSports fabrics use UV-stable color technology for fade resistance. Following the care instructions above will keep colors vibrant season after season.

Payment

We accept bank transfers, debit cards, and mobile payments. Payment options are displayed at checkout based on your location.

Yes. All transactions are processed over SSL encryption. We never store your card details on our servers.

About aiSports

The Code is our brand philosophy — the invisible rule every true athlete lives by. It stands for four pillars: Discipline, Precision, Identity, and Performance. Every product we make is built around these standards. Read the full manifesto.

aiSports is based in Africa, designing and producing performance sportswear for athletes, schools, clubs, and academies across the continent and worldwide.

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